About
the company - Native Trails
A
Journey of Discovery
In
1996, Naomi Neilson founded Native Trails. Using her passion for artisan tradition, sustainability, and fair
trade practices to bring the work of undiscovered artisans from central Mexico first to central California
and then on to living spaces throughout North America. Combining the artisans’ age-old traditions with
contemporary design and sustainable materials, Naomi broke new ground with Native Trails iconic copper sinks
and helped to introduce copper as a mainstay material for the kitchen and bath.
Going
Global
Naomi
and her team continue to find new trails to be forged, researching new offerings and traveling throughout
the world, searching out undiscovered artisans who can bring life to Native Trails’ innovative designs.
Native Trails has expanded far beyond copper sinks; its artisan-made product lines have grown to include
sinks and bathtubs made from groundbreaking NativeStone® concrete, spun-glass Italian sinks, fireclay sinks
glazed with precious metals, vanities made of reclaimed wood and other sustainable materials, and a range of
home decor products.
Leading
the Industry
Soon
after introducing its first copper basin, it became Native Trails’ core product. Native Trails was the first
company to have its copper sinks certified by the UPC and listed by IAPMO, where it assisted in writing the
copper basin standards. The Decorative Plumbing & Hardware Association (DPHA) took notice of the
company’s fast rise and solid accomplishments by naming Native Trails CEO Naomi Neilson the Manufacturing
Professional of the Year in 2005. As a Certified B Corporation since 2019, Native Trails is proud to join
others in using business as a force for good. Today, Native Trails leads the industry in artisan crafted,
eco-conscious furnishings and fixtures for high end kitchen and bath design, and is featured in premier
showrooms throughout the United States and Canada.
Warranty:
Activate
your warranty by registering your Native Trails product atFor
warranty claims, please contact our warranty department at warranty@nativetrailshome.com. Proof of purchase
from authorized dealer is required. Warranties are non-transferable and do not apply to products purchased
for display purposes or sold “as is”. Warranty is valid for residential use only.
The
Native Trails product warranty gives the purchaser specific legal rights; other rights will vary from state
to state. Refer to the care instructions for proper maintenance of products; improper care or modifications
of products will void warranty.
In
no event shall Native Trails be liable for any damage to or caused by the products during or after
installation.Native Trails is not responsible for labor, installation charges or any other expenses
associated with the defective product. Our sole responsibility is defective product replacement, exchange,
or repair materials.
Variations
in dimensions, textures and finishes are inherent in our handcrafted products and are not considered
defects.
Gloss reduction, scratching, chipping, denting, staining, and acid or alkaline etching of the finish over
time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but
are indicative of normal aging.
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and sealers are not covered by our product warranties
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unless otherwise stated as in the case of nickel finish sinks and bathtubs. Native Trails is not liable for
any damages resulting from actions or poor maintenance by the customer.
ADDITIONAL
WARRANTY DETAIL BY PRODUCT TYPE/USE
Limited
Lifetime Warranty on Copper, Murano Glass, and Precious Metals Sinks and Bathtubs, along with Steel and Wood
Mirrors and Bath Furniture:Native
Trails warrants that specified sinks and tubs, as well as our mirrors and bath furniture shall be free from
defects in workmanship or materials as long as the original purchaser owns them.
Nickel
Finish Sinks and Bathtubs:Native
Trails additionally warrants that the nickel finish on our Brushed and Polished Nickel sinks and tubs shall
be free from defects in workmanship or materials for ten years from the purchase date, when purchased
through an authorized Native Trails dealer for residential use only and maintained properly as noted in the
care instructions
NativeStone
Products: Native
Trails warrants that our NativeStone products shall be free from structural defects for five years from date
of purchase. Hairline cracks, finish related issues, and sealer wear & tear are not considered
structural defects. Warranty will be invalidated if concrete surface is not maintained as indicated in the
NativeStone Care & Cleaning guide, including periodic resealing with NativeStone Shield as
recommended.
Drains,
Strainers, Traps, & Grids:
Native
Trails sink and tub accessories (drains, strainers, traps, and grids) are warrantied to be free from defects
in workmanship or materials for one year from date of purchase.
Commercial
Warranty:For
Native Trails products that are used or installed in a commercial or hospitality setting, Native Trails
warrants the product to be free from defects in material and workmanship for one (1) year from the date the
product is installed. There is no warranty on copper finishes or NativeStone/Precious Metal sealer which
will wear uniquely depending on use, maintenance and installation location.
