About The Company – Axor
The AXOR brand, never content with the status quo, continuously develops new products of uncompromising design
incollaboration with the world’s best designers: Philippe Starck, Antonio Citterio, Jean-Marie Massaud, among
others. The result is deep, comprehensive product collections that include not only faucets and showers but also
washbasins, bathtubs and one-of-a-kind accessories, which help to redefine the bathroom and kitchen as living
space.
Products offered at Blue Bath
The brand is known for its popular products such as kitchen and bath faucets, shower heads and bathtubs.
Axor Warranty
Hansgrohe shall assume this manufacturer’s guarantee towards consumers of Hansgrohe products in addition to the
legal guarantee to which the consumer is entitled in relation to the seller. It shall apply without prejudice to
mandatory liability regulations, such as those in accordance with the Product Liability Act, in cases of wilful
intent and gross negligence, or resulting from loss of life, physical injury or damage to health by Hansgrohe or
its agents.
The term “consumer” in this manufacturer’s guarantee shall refer to any natural person who owns the product and
has not purchased it for the purpose of resale to or installation for a third party within the scope of its
commercial or self-employed professional activities. The term “primary customer” shall mean the consumer who has
directly purchased the product from Hansgrohe or a dealer or other natural or legal person who resells or
installs the product within the scope of its commercial or self-employed professional activities.
Hansgrohe guarantees consumers that its products are free from material, manufacturing and design faults. The
latest science and technology at the time of manufacture is decisive in this regard. The defect giving rise to
the damage must already have been present in the product at this time. Claims for the reimbursement of
consequential damage or on the grounds of product liability shall only be valid in accordance with mandatory
legal regulations.
This warranty is limited to products manufactured by Hansgrohe, Inc. (“Hansgrohe”) that are purchased by a
consumer in the United States or Canada after March 1, 1996, and installed in either the United States or in
Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only. This warranty is non-transferable. Hansgrohe
neither assumes nor authorizes any person to create for it any other obligation or liability in connection with
this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use primarily for personal, family or household purposes,
this limited warranty starts on the date of purchase and extends for as long as you own the product and the home
in which the product is originally installed. If you purchased the product for use primarily for any other
purpose, including, without limitation, a commercial purpose, this limited warranty starts on the date of
purchase and extends (i) for 1 year, with respect to Hansgrohe and Commercial products, and (ii) for 5 years,
with respect to Axor products. The Rubbed Bronze finish is subject to a 3-year limited warranty starting on the
date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants this product against
defects in material or workmanship as follows:
Hansgrohe will replace at no charge for parts only or, at its
option, replace any product or part of the product that proves defective because of improper workmanship and/or
material, under normal installation, use, service and maintenance. If Hansgrohe is unable to provide a
replacement and repair is not practical or cannot be made in timely fashion, Hansgrohe may elect to refund the
purchase price in exchange for the return of the product. REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES,
REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER.
This guarantee shall only be valid if installation and maintenance have been duly conducted in accordance with
the operating instructions and generally accepted engineering practices (e.g. by a master craftsman or
authorized specialist), the operating instructions have been complied with and the Hansgrohe products have been
used in line with the technical and maintenance instructions provided by Hansgrohe.
This shall include
but not be limited to the inlet water pipes being duly flushed, especially prior to the product’s installation
or following construction measures in accordance with the valid standards, installations complying with the
appended diagrams and checks being conducted on the compliance of the working pressure in the water mains with
technical specifications.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation,
improper maintenance, misuse, abuse, negligence,
accident or alteration; (2) the use of abrasive or
caustic cleaning agents or “no-rinse” cleaning products, or the use of the product in any manner contrary
to
the product instructions; or (3) conditions in the home such as excessive water pressure or corrosion.
C. Labor and other expenses for disconnection, deinstallation, or return of the product for warranty service
(including but not limited to proper packaging and shipping costs), or for installation or reinstallation
of the product.
D. Accessories, connected materials and products, or related products not manufactured by
Hansgrohe.E. Any Hansgrohe or Axor product sold for display purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS LIMITED WARRANTY.
Some provinces and some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
If a product defect is not covered by this guarantee, any costs that arise from the dispatch and transportation
of the product shall be borne by the consumer. The consumer must also bear any costs, including all labor costs,
arising from the inspection of the product, as well as the costs of de-installing and re-installing the product.
If, having been informed of the non-applicability of the guarantee and the potential costs that could arise
through the servicing activities, the consumer wishes the servicing activities to be conducted, they must also
bear the costs of the spare parts and labor.
If the product defect was not present upon delivery, Hansgrohe shall decide on a case-by-case basis whether said
defect can be rectified through goodwill. In such cases, the consumer shall not have any legal right to the
rectification of the defect.&
In addition to the rights from the guarantee, the consumer shall also be entitled to statutory rights. These
sometimes more favorable rights for the consumer shall not be limited by the guarantee. The guarantee shall also
not affect the rights of the primary customer and, where applicable, the consumer in relation to the seller from
whom the primary customer procured the product.&
