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Panasonic

About The Company

Panasonic Corporation of North America

Panasonic Corporation of North America, based in Newark, NJ, is the principal North American subsidiary of Osaka, Japan-based Panasonic Corporation and the hub of its branding, marketing, sales, service, product development and R&D operations in the U.S. and Canada.

For more than 50 years, Panasonic has delighted customers with innovations for the home and business. Panasonic's consumer electronics and solutions products range from award-winning VIERA TVs and LUMIX Digital Cameras to ruggedized Toughpad Tablet computers, communications solutions, networkable office solutions, security systems, home appliances, personal care products, components and entire in-flight entertainment and communications systems.

Panasonic operations in North America include R&D Centers, manufacturing bases, the award winning Panasonic Customer Call Center in Chesapeake, VA, business-to-business and industrial solutions companies and consumer products with sales and service networks throughout the U.S., Canada and Mexico. Panasonic Corporation of North America and its subsidiaries and affiliates employ about 12,000 people in the region.

Customer-Driven Approach

Established in New York City in 1959, Panasonic Corporation of North America was known as Matsushita Electric Corporation of America, until 2005 when its company name was changed to strengthen its connection to the brand and the customer. Throughout its history, Panasonic has made understanding how its products can impact people's lives a core focus for product development and refinement.

Contributing to the Well Being of People Principles

Worldwide, Panasonic Corporation and its subsidiaries are guided by a basic business philosophy created by founder Konosuke Matsushita. He began the journey in 1918 by inventing a two-socket light fixture. Profound in its import yet elegantly simple, Konosuke Matsushita's breakthrough led to what is now one of the world's largest electronics companies. As he built Matsushita Electric, he never lost sight of the importance of putting the needs of his customers and the public first.

That philosophy holds that the mission of the enterprise is to contribute to the progress and development of society and the well-being of people worldwide. This thinking continues to guide management to this day.

In the U.S., Panasonic creates and supports initiatives that contribute to people in the communities where it does business. Such initiatives include the Panasonic Foundation, which partners with school districts that are committed to school reform; Panasonic Kid Witness News, a worldwide video education program for public school children in underserved communities; and Panasonic Design Challenge, a program for New Jersey high schools that encourages engineering achievement, especially related to preserving the environment - and rewards students with scholarships.

Environmental Commitment

Panasonic Corporation of North America is a strong proponent of the responsible recycling of electronics. Panasonic, together with Sharp Electronics Corporation and Toshiba America Consumer Products established Manufacturers Recycling Management Company, LLC (MRM), an EPA-award winning joint venture which manages collection and recycling operations. Working with MRM, Panasonic now has nearly 1800 locations at which end-of-life products can be dropped off for recycling. MRM's mission is to provide convenient recycling opportunities to consumers. Its long-term goal is sustainable electronic product recycling.

On a global basis Panasonic is committed to securing a healthy future for both the planet and its people. The company's founder, Konosuke Matsushita said Panasonic is about more than technologies, as our commitment to "people before products" demonstrates.

The company is pursuing advanced environmental strategies based upon three eco ideals, including reducing its global carbon footprint, vastly increasing the number of energy-efficient products it makes and encouraging the growth of environmental awareness and sustainability worldwide.

Products Offered

Bathroom Ventilation Fans.

Warranty

Panasonic Eco Solutions North America (PESNA) Division of Panasonic Corporation of North America One Panasonic Way 1H-3 Secaucus, NJ 07094

Panasonic Ventilating Fan Limited Warranty

Panasonic Eco Solutions North America ("the Warrantor') will, at its sore discretion, repair this product with new or rebuilt (refurbished) parts, or exchange this product, free of charge, in the USA, in the event of defects in material or workmanship in accordance to the following:

ALL Parts: For period of 3 years (36 months) from the date of the original purchase.

DC Motor: For period of 6 years (72 months) from the date of the original purchase.

Compact Fluorescent Lamp (CFL): 10,000 hours

LED Light Grille Unit: For period of 5 years (60 months) from the date of the original purchase.

Night Light Lamp: No warranty

Carry-in or mail-in service, in the USA, can be obtained during the warranty period by contacting the selling dealer or Panasonic Customer Service at 866-292-7292, toll free.

This warranty does not cover labor charges for removal and installation of parts.

This warranty is extended only to the original purchaser of a new product, which was not sold "as is". This warranty only applies to products purchased in the United States.

A purchase receipt or other proof of the date of the original purchase will be required before warranty service is rendered. 

This warranty only covers failures due to defects in materials or workmanship that occur during normal use and does not cover shipping damages, whether visible or concealed, normal wear or cosmetic damage.

The warranty does not cover failures that are caused by products and peripherals not supplied by the Warrantor, or failures which result form accident, misuse, abuse, negligence, mishandling, misapplication, alteration, modification, faulty installation, improper setups or adjustments, improper or lack of maintenance, alterations or modifications, power line surge, improper line voltage, lightning damage, service performed by anyone other than a Panasonic, or damage that is attributable to acts of God.

LIMITS AND EXCLUSIONS

There are no express warranties except as listed above.

THE WARRANTOR SHALL NOT BE LIABLE FOR INCIDENTAL CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, PROFITS OR REVENUE, LOSS OF USE OF THIS PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTE PRODUCT, DOWNTIME COST, OR CLAIMS OF ANY PARTY DEALING WITH BUYER FOR SUCH DAMAGES, RESULTING FROM THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY, EXCEPT AS EXPRESSLY PROVIDED ABOVE. THERE IS NO WARRANTY OR ANY OTHER KIND, EXPRESS OR IMPLIED, THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty, lasts, so the above exclusions or limitation may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.&If a problem with this product develops during or after the warranty period, you may contact your dealer or Panasonic Authorized Servicenter. If the problem is not handled to your satisfaction, then write to Panasonic Eco Solutions North America at the address indicated above.

SERVICE CALLS WHICH DO NOT INVOLVE DEFECTIVEVATERIALS OR WORKMANSHIP AS DETERMINED BY THE WARRANTOR, IN ITS SOLE DISCRETION, ARE NOT COVERED. COST OF SUCH SERVICE CALLS SHALL BE THE RESPONSIBILITY OF THE ENTITY WHICH REQUESTED THE SERVICE CALL.

Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests.

You may also contact us directly at: 1-800-211-PANA (7262), Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST,For hearing or speech impaired TTY users, TTY: 1-877-833-8855 Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by sending your request by E-mail to: npcparts@us.pariasonic.com You may also contact us directly at: 1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 9 pm, EST.) Panasonic Consumer Marketing North America (PCMNA) Customer Service Group (CSG) 20421 84th Avenue South, Kent, WA 98032 (We Accept Visa, MasterCard. Discover Card and American Express) For hearing or speech impaired TTY users, TTY: 1-877-833-8855