Return / Exchange Policy
We want to make sure that you are completely satisfied with your purchase and our customer service. If for any reason, you are not satisfied with the product delivered we will be happy to issue a refund or offer you an exchange.
Cancelling an order:
If you just placed your order and we didn’t ship your products yet please contact us immediately for a same day full refund.
If your item has shipped and you want to cancel the order, you will have to refuse the package and the carrier will send it back to us. 15% restocking fee applies.
Products must be in their original packaging, undamaged and haven’t been installed or assembled in order to qualify for a return or exchange.
If you already received your product, you have 15 days from the day of delivery to contact us and request a return. You will have to cover the return shipping cost as well as a 15% restocking fee.
If you change your mind within 15 days of receiving the product - Contact us and request an exchange.
There is no restocking fee for exchanges. Simply send us the unused, uninstalled product in it’s original packaging. You will need to pay the shipping cost of the return and the shipping cost of the replacement.
We encourage you to thoroughly inspect your item for damage within 24 hours of receipt and notify us of any damage immediately via email with attached photos. We understand that sometimes it is not possible to inspect your item that quickly which is why we give you some extra time and allow you to contact us within 15 days of receiving the shipment.
For Freight Deliveries:
Please carefully inspect the package before signing for it. Try to open the box and visually inspect before signing. If you notice any visible damage on the outer packaging please make a note on the delivery receipt indicating it. Never sign for an item that is damaged - Simply refuse the delivery. If the driver does not allow you to open the box for inspection before signing please write this on the delivery receipt: "Damaged until further inspection". Your signature is a binding contract, by signing without proper notation means that the shipment was delivered and received in good order and condition. If there are any damages you have 1 business day to inform us by email. Include a detailed description and images of the damage and outer packaging.
For more info on our Shipping & Delivery Policy.