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Frequently Asked Questions

   
When can I expect my order to arrive?
 
For in stock purchases, you may expect to receive your item within a max of 9 business days. It takes up to two days for you item to ship out. At which time you will receive your tracking #. It then takes a 1 to 7 business days in transit for your item to arrive at your US home. Add an extra few days for Canada.
 
What if I change my mind about the purchase?
 

If you change your mind about the purchase before payment has been made, please let us know and we will cancel your order. If you have already paid and it has not yet been shipped we can offer you a full refund.
If your item has already shipped, you must refuse the package and it will be sent back to us. In this case there will be a 25% re-stocking fee and customer is responsible for return shipping costs.
If you have already received your item, you have 7 days to contact us and request a refund, although there will still be a 25% re-stocking fee. You also have 7 days to contact us and request an exchange. There is no re-stocking fee on exchanges. Customer is only responsible for return shipping cost & replacement shipping cost.

What if my item arrives damaged?
 
Simply contact us via email and attach pictures of damaged items and outer packaging along with a description of the box and damage. We will then schedule for a replacement to ship out immediately at no extra cost to you.
You have 7 days to inspect your sink once it arrives and inform us of any damages. We recommend inspecting it within the first 24 hours.
 
Can these fireclay sinks be used with a garbage disposal?
 
Yes they sure can! Plus, they all have a standard 3 1/2" drain, so any standard garbage disposal will work just fine.
 
Can I place an order by phone if I don't feel like doing it online?
 
Yes, we do accept phone orders with payment via all major credit cards. Call 213-222-8820
 
Do you accept a check by mail if I have no way to pay online?
 
Yes, we do accept checks by mail. Funds must clear before item is shipped, this can take up to 5 business days. Checks should be made out to Blue Bath and mailed to 4831 W. Jefferson Blvd Los Angeles CA 90016
 
Do you ship internationally?
 
It depends on the item. All of our products can ship to Canada but only some of them can ship to all other countries, depending on their size and weight. Simply add the item to your cart and choose your country to get a quote.
 
Can the fireclay farm sinks be installed undermount?
 
Yes, they can be installed undermount, top mount or flush mount. In any case it must be supported from underneath.Visit the Farm Sink Installation page for full details.
 
Can an apron front sink be installed with laminate countertop?
 
Most apron front sinks otherwise known as farm sinks require undermount installation. Laminate countertops are not recommended for use with undermount installation because water can potentially get inside the laminate and cause warping. The best countertop type for farm sinks is solid surface such as granite. That being said we have had customers who had no other choice on countertop and just had to have a farm sink so they did make it work. It's possible, check with your installer for more information.
What does dual flush mean?
 
Dual flush refers to toilets and means that there are two flush button, one for solids and one for liquids. One uses the full tank and the other only half the tank of water making it eco-friendly and water saving.
Do you have a showroom?
 
We don't have a showroom, we are an online based company but we do have a warehouse where we stock some items. If you are located in Los Angeles please don't hesitate to call and see if we have what you are looking for.
How should I receive my freight delivery?
 
Please be sure to carefully inspect the package before signing for the package. If you see any damage on the outer box please make large notes on the delivery receipt indicating if there is any damage or missing items from your package. Some damage may not be visible from the outside so please open the box to inspect that your item(s) have not been damaged. Never sign for an item that is damaged, simply refuse the delivery and have that shipped back to the shipper. If the driver does not allow you to open the box for inspection before signing for the package please be sure to write this on the delivery receipt: "Damaged until further inspection". Your signature is a binding contract, by signing without proper notation means that the shipment was delivered and received in good order and condition.
What is the difference between fireclay and porcelain?
 
Fireclay is a much more durable material because it is made from a much higher grade of raw clay and is solid inside and out. It is then baked at a much higher temperature and then coated with a very durable double glaze.
What is the difference between fireclay and cast iron?
 
Cast iron sinks are basically made of a molded iron base and then coated with a thin layer of porceil which can chip or scratch and then expose the black iron beneath. On the other hand fireclay sinks are made of solid white clay inside out. Overall they are more durable than cast iron.
Do you price match?
 
Yes, as long as you provide a link we will do out best to match or even beat any advertised price. Make sure the price you see includes shipping, some sites try to hide that and add it at the end. We offer free shipping on every single item over $100.
Do you also do installation?
 
No, we do not provide any installation services. We focus only on selling the products and consider ourselves the best at what we do. That is how we are able to offer such a rich website and great prices.
Do you offer expedited express shipping?
 
Yes, but it depends on the product. Only products under 150 lbs can ship express. Items over that must ship on a pallet by freight. Add an item to your cart and enter your location to get a quote for express shipping when available.
What is your return policy?
 
Please see our Return Policy page for full return policy details.
Which sink material requires the least maintenance?
 
Fireclay sinks offer the least maintence because they are easy to clean, wipe down and are made from a strong material that is highly resistant to staining. The highest maintanence sink would be Copper and Bamboo.
Do you sell spare parts?
 
We can only sell spare parts to customers who bought the original item from us. All spare parts must be ordered by phone as they are not listed on the website.
I don't see the product I'm looking for on the site but you carry the brand, can you get the item for me?
Yes, please contact us with the model # you are looking for and we will get you quote and availability.
What are your business hours?
 
We are open Monday - Friday from 9 - 5 PST. (west coast time)